Contact & support

We read every message ourselves and reply as soon as we can, usually within a couple of business days.

Help with Connor

For questions about the citizenship test app, such as restoring a purchase, a payment that didn't work, or reporting a question:

Or see the quick answers on the Connor support page.

For general questions, feedback, press, or business enquiries:

Please don't send passwords or payment card details by email.

Refunds for Google Play purchases are handled by Google. You can request one from your Google Play order history. If that doesn't work, email us and we'll help.
We can't give visa or migration advice. For your own situation, please talk to the Department of Home Affairs or a registered migration agent.
Our apps are independent. We're not part of any government department, so we can't book, move or check a citizenship appointment for you.

Karri Apps
Perth, Western Australia
ABN 94 372 570 768